Privacy Policy

1. Information We Collect

1.1 Information you provide to us

Account details such as your name, email address, and phone number.
Vehicle details you choose to add, such as make, model, and battery/range information, to personalize route planning.
Messages you send us, such as through the Contact Us form or customer support.
Payment details when you use Multi-Platform Recharging - these are processed by our payment and charging-network partners; FindEVSpot does not store full card or bank account numbers.

1.2 Information collected automatically

Location data (with your permission) to show nearby charging stations and plan routes.
Device information such as device type, operating system, and app version.
Usage information such as stations viewed, searches performed, and app interactions, to improve the Service.

2. How We Use Your Information

To operate and maintain the FindEVSpot app and website, including showing nearby stations and planning routes.
To process charging sessions and payments through supported charging networks.
To calculate and credit Cashback Rewards Program balances.
To provide 24/7 customer support and respond to enquiries submitted via Contact Us.
To send service-related communications, and, where you've opted in, product updates and offers.
To detect, investigate, and prevent fraudulent or unauthorized activity.
To improve and personalize the Service, including the AI-powered route finder and predictive range planner.

Because FindEVSpot aggregates charging stations from multiple providers, using certain features (such as starting a charging session through a specific network) requires sharing limited information - such as your name, vehicle details, and payment authorization - with that charging network. We share only what is necessary to complete your request, and we do not sell your personal information to third parties for their own marketing purposes.

We may also share information with:

Service providers who help us operate the Service (e.g. hosting, analytics, payment processing).
Law enforcement or regulators, where required by applicable Indian law.
A successor entity, in the event of a merger, acquisition, or sale of assets.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to keep you signed in, remember preferences, and understand how the Service is used. You can control cookies through your browser settings; disabling them may affect some features.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements, after which it is deleted or anonymized.

7. Your Rights & Choices

Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may have the right to access, correct, update, or request deletion of your personal information, and to withdraw consent where processing is based on consent. To exercise these rights, contact us at [email protected].

8. Children's Privacy

FindEVSpot is not directed to individuals who are not legally permitted to hold a driving license or enter into agreements under Indian law, and we do not knowingly collect personal information from them. If you believe a minor has provided us information, please contact us so we can remove it.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be indicated by updating the "Last updated" date above, and, where appropriate, through the app or website.

10. Contact Us

Questions about this Privacy Policy can be sent to [email protected], or by post to Logicware Media Private Limited, Faridabad, Haryana, India.

This page is a starting template and should be reviewed by a qualified legal professional, and updated to reflect FindEVSpot's actual data practices, before publishing.

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